Reputation management for online retailers and marketplace sellers
Online retailers are judged on store reviews, marketplace ratings, complaint forums and scam warnings. We help protect brand search results, handle reviews and act against fake stores using your name.
Common reputation risks
- Fake stores and lookalike domains
- 'Scam' in autocomplete
- Trustpilot and marketplace review swings
- Delivery complaint threads
- Marketplace seller account health and suspensions are handled by specialist marketplace services, not reputation work.
Frequently asked questions
Customers think we are a scam. Why?
Often a small number of complaint threads or fake stores using your name. The audit finds the cause.
Can you remove Trustpilot reviews?
Only those that breach Trustpilot's guidelines.
Can you take down fake stores?
Yes, through registrar, host and platform takedowns.
Do you handle Amazon account suspensions?
No. That is specialist marketplace work. We can refer you.
Recommended
Services for e-commerce and marketplaces
Brand Impersonation and Lookalike Domain Watch
Detect fake storefronts, lookalike domains and impersonating accounts before customers are fooled.
Learn more RemoveFake Review Removal
Identify and report fake, malicious and policy-breaching reviews on Google, Trustpilot and more.
Learn more RemoveAutocomplete and Related Search Remediation
Address harmful Google autocomplete suggestions and related searches attached to your name.
Learn more ProtectReview Compliance Audit (DMCC Act)
Check how your business collects, displays and uses reviews against UK fake review rules.
Learn moreStart with a confidential conversation
Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.