No phone calls. Secure written contact only.
For the security and privacy of our clients, we do not make or take phone calls. Everything is handled in writing through our secure case management system, so all enquiries, including emergency reputation rescue, are sent through our Confidential Consultation System.
Why we work this way
Security that protects you, not us
People come to us when something about them is already too exposed. Phone calls add risk: they can be overheard, recorded, spoofed or misremembered. A written, verified case thread removes that risk.
No calls, in or out
We do not make or take phone calls. Nothing about your case can be overheard, recorded or spoofed on a line.
Written and verified
Every instruction, decision and update is in writing in one secure case thread, so nothing is lost or misremembered under pressure.
Impersonation-proof
Because we never phone anyone, you know that a caller claiming to be Digital Repu is not us.
Anonymous first contact
You can open a case without giving your name. Full details can wait until a non-disclosure agreement is signed.
Encrypted and restricted
Enquiries travel over encrypted connections and are held in access-restricted systems seen only by your case team.
Priority lane for emergencies
Emergency Reputation Rescue cases jump the queue and receive a written response within one working hour.
How a case runs
- Open a caseUse the Confidential Consultation System, or Emergency Reputation Rescue if it is happening now. Anonymous is fine.
- Get your referenceYou receive a case reference on screen. Keep it: it is how we verify you.
- Written replyA case lead replies to your secure email with first questions and an honest view.
- NDA, then detailIf it helps, a non-disclosure agreement is signed before you share the full picture.
- Work and updates in one threadEvery decision, filing and result is recorded in writing.
Frequently asked questions
Can I speak to someone on the phone?
No. For the security and privacy of our clients we do not make or take phone calls, for any enquiry, including emergencies. Everything is handled in writing through our secure case management system.
Is written contact slower?
No. Priority cases receive a written response within one working hour, and a written thread avoids the delays of missed calls and call-backs.
What if someone calls me claiming to be Digital Repu?
It is not us. End the call, do not share any information, and report it through the Consultation System.
Can we meet in person?
Where an engagement needs it, meetings are arranged in writing through your case thread once identity has been verified. Our offices are not open to visitors.
How do you verify it is really me?
Your case reference and the secure reply email you gave us. For sensitive steps we add further checks before acting.
Can my solicitor or adviser use the system?
Yes. Advisers can open a case on a client's behalf and correspond in the same secure thread.