Emergency Reputation Rescue
A priority lane in our Confidential Consultation System for reputation emergencies happening now.
When something damaging is spreading now, speed and discretion matter more than ever. Emergency Reputation Rescue is a priority lane in our Confidential Consultation System: you open a case in writing, a case lead responds in the same secure thread, and triage starts immediately. We do not take phone calls, even in emergencies, because written, verified contact protects you from interception, impersonation and mistakes made under pressure.
Who this is for
- Viral posts, leaked material or damaging press happening now
- Review attacks and coordinated harassment
- Impersonation scams using your name or brand
Who it is not for
- Situations where anyone is at risk of harm: contact the police first
What the work involves
Priority case
Opened through the Emergency Rescue form; flagged to the on-duty case lead.
Written triage
What is happening, where, how fast, what is true, and what can lawfully be taken down.
Immediate actions
Evidence capture, platform reports and holding statements, agreed in the secure thread.
Containment
Search and social monitoring while the situation is live.
Recovery plan
What to rebuild once the immediate danger has passed.
How the work runs
- BaselineWe record the current state of every monitored surface and agree alert thresholds.
- MonitoringSearch, reviews, news, forums, social platforms and AI answers are checked on a set cadence.
- Triage and escalationAlerts are graded info, watch, high or critical, with a named owner for each.
- ReportingMonthly reporting shows movement, actions taken and risks ahead.
What you receive
- Priority written response
- Triage summary
- Takedown filings
- Holding statement drafts
- Recovery plan
What we cannot promise
- We cannot stop lawful reporting or opinion. We help you respond accurately and quickly.
Frequently asked questions
How fast will you respond?
Priority cases receive a written response within one working hour. Confirm this against your engagement terms if you are a retained client.
Why not just call?
Calls can be overheard, recorded or spoofed, and decisions made on a call leave no reliable record. Written, verified contact is safer for you.
Do I need to be an existing client?
No. Anyone can open an Emergency Rescue case.
Will someone phone me?
No. Digital Repu never phones clients or prospects. If someone calls claiming to be us, it is not us.
Is my enquiry confidential?
Yes. You can make first contact without giving your name, we sign a non-disclosure agreement before you share case details, and case files are held in restricted, encrypted storage with access limited to your case team.
Related services
Often combined with
Crisis Management
Rapid, calm response when damaging information is spreading now.
Learn more ProtectCrisis Standby Retainer
A fixed monthly fee for an agreed response time, pre-built plans and a team that already knows you.
Learn more RemoveSocial Media Content Removal
Posts, comments and accounts on X, Instagram, TikTok, LinkedIn and Facebook that break platform rules.
Learn moreStart with a confidential conversation
Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.