Reputation management for hospitality businesses
Hotels, restaurants and venues live and die by reviews across several platforms. We help hospitality groups respond well, report the reviews that break the rules and see what customers are telling them.
Common reputation risks
- Review extortion threats
- Fake reviews from non-guests
- Viral social media posts
- Inconsistent ratings across platforms
- Threats of negative reviews to obtain refunds or free services can be reported to the platform.
Frequently asked questions
A guest is threatening a bad review unless refunded. What now?
Document it and report it to the platform, which generally prohibits review extortion.
Can you remove reviews from non-guests?
Where you can show they were not guests, they can often be reported.
Which platforms do you cover?
Google, Tripadvisor, Booking platforms and social media.
Can you help with a viral post?
Yes, through crisis triage and response.
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Learn moreStart with a confidential conversation
Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.