Remove service

Yelp reviews that break the rules, handled properly

Report and remove Yelp content that breaks the platform's rules or the law, with evidence and follow-through.

The short answer

For many US businesses Yelp is as influential as Google. Businesses can report reviews that breach Yelp's Content Guidelines, such as reviews that are not first-hand experiences, conflicts of interest, harassment or privacy breaches. Yelp does not remove reviews in exchange for payment or advertising. We report what qualifies and help you respond well to the rest.

Who this is for

People targeted by harmful Yelp posts or accounts
Businesses facing false or abusive content on Yelp
Anyone impersonated or exposed by a fake account

Who it is not for

Removing genuine negative reviews, or asking customers for Yelp reviews in ways Yelp prohibits

Routes we use

Each route is assessed before anything is filed. Strength ratings are general indications; every case turns on its facts.

Content Guidelines report

Moderate route

When it applies: The review breaches Yelp's guidelines.
What it needs: The review link, your records and the guideline.
Source: Yelp Content Guidelines

Conflict of interest

Moderate route

When it applies: The review is from a competitor, former employee or someone with a stake.
What it needs: Evidence of the relationship.
Source: Yelp Content Guidelines

Public response

Strong route

When it applies: The review is genuine.
What it needs: A calm, factual reply.

How the work runs

Eligibility reviewWe test each URL against the relevant law and platform policy before anything is filed.
Evidence packWe build the submission: identity, context, dates, policy clauses and supporting documents.
Submission and follow-upRequests are filed, tracked and chased. Refusals are appealed where grounds exist.
FallbackWhere removal is refused or unavailable, we move the case to search repair.

Evidence you will need

Links to the posts, comments or accounts
Screenshots with dates
Your genuine account details
Any messages linked to the content

What you receive

Evidence captured with dates
Reports filed through the correct platform routes
Escalation where reports stall
Repost and new-account watch
Search clean-up once content is removed

What we cannot promise

Yelp decides what breaches its rules. We cannot remove content that complies with them.
Screenshots and copies can circulate after removal. We monitor and act on them where the same rules apply.

Legal boundary. Digital Repu coordinates removal casework and does not give legal advice. Where a legal route is needed, advice comes from regulated solicitors. See how we work with legal partners.

Frequently asked questions

Can advertising on Yelp remove bad reviews?

No. Yelp states that advertising does not affect reviews.

Why were some of my positive reviews hidden?

Yelp's recommendation software filters reviews it considers less reliable. Asking customers to review you on Yelp can make this worse.

Is Yelp relevant in the UK?

Less so than in the US. We prioritise the platforms your customers use.

Will the person who posted it know it was me?

Platform reports are generally not shared with the poster, but some routes, such as copyright notices, can be. We explain this before filing.

Can you remove it from Google as well?

Yes. Once content is removed from the platform, we request removal of the outdated result from search.

Is my enquiry confidential?

Yes. You can make first contact without giving your name, we sign a non-disclosure agreement before you share case details, and case files are held in restricted, encrypted storage with access limited to your case team.

Prefer to start yourself?

Removal guide

How do I remove fake Google reviews?

Read the guide

Related services

Often combined with

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Start with a confidential conversation

Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.

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