Know about a reputation problem before your customers do
Search, reviews, news, forums, social and AI answers, watched on a set cadence with graded alerts.
Reputation monitoring watches the places your name appears, search results, reviews, news, forums, social platforms and AI answers, and tells you when something changes. Alerts are graded by severity with a named owner, and a monthly report shows how your Reputation Exposure Score is moving and why.
Who this is for
- Businesses and executives after a repair programme
- Organisations in regulated or high-scrutiny sectors
- Anyone who wants early warning rather than surprises
Who it is not for
- Monitoring private communications or individuals without a lawful basis
What the work involves
Search monitoring
Ranking positions for your name and brand queries.
Review and media monitoring
New reviews, articles and forum threads.
AI answer monitoring
Regular testing of AI assistant answers.
Graded alerts
Info, watch, high and critical, with response times agreed in advance.
How the work runs
- BaselineWe record the current state of every monitored surface and agree alert thresholds.
- MonitoringSearch, reviews, news, forums, social platforms and AI answers are checked on a set cadence.
- Triage and escalationAlerts are graded info, watch, high or critical, with a named owner for each.
- ReportingMonthly reporting shows movement, actions taken and risks ahead.
What you receive
- Monitoring setup and baseline
- Graded alerts
- Monthly intelligence report with Reputation Exposure Score trend
What we cannot promise
- No monitoring catches everything, particularly in closed groups. We cover the public surfaces that shape search and AI answers.
Frequently asked questions
How is this different from Google Alerts?
We cover rankings, reviews, forums and AI answers, grade what we find and act on it.
How quickly are critical alerts sent?
Critical alerts are escalated to your named contact as soon as they are verified.
Can monitoring cover several executives?
Yes. Plans are priced by the number of subjects and surfaces.
Do you respond on our behalf?
Only within agreed rules. Most clients approve each response.
Is there a minimum term?
Monitoring plans typically run for twelve months with quarterly reviews.
Is my enquiry confidential?
Yes. You can make first contact without giving your name, we sign a non-disclosure agreement before you share case details, and case files are held in restricted, encrypted storage with access limited to your case team.
Related services
Often combined with
Crisis Standby Retainer
A fixed monthly fee for an agreed response time, pre-built plans and a team that already knows you.
Learn more AssessAI Reputation Audit
What ChatGPT, Gemini, Claude, Perplexity, Copilot and Google AI Overviews say about you, and why.
Learn more RepairOnline Review Management
Response strategy, lawful review requests and multi-location reporting.
Learn moreStart with a confidential conversation
Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.