Remove service

Remove Google reviews that break Google's rules

Report and appeal Google reviews that breach Google's policies, with evidence and follow-through.

The short answer

Google removes Business Profile reviews that break its policies: fake engagement, conflicts of interest, off-topic content, harassment, hate and personal information. We check each review against those policies and your customer records, report the ones that qualify with evidence, use Google's review management and appeal process, and help you respond well to the genuine ones.

Who this is for

Businesses with fake or non-customer reviews on Google
Multi-location businesses facing review attacks
Professionals receiving abusive or off-topic reviews

Who it is not for

Removing genuine negative reviews

Routes we use

Each route is assessed before anything is filed. Strength ratings are general indications; every case turns on its facts.

Policy report

Moderate route

When it applies: The review breaches Google's prohibited content policy.
What it needs: The review link, your records and the policy clause.
Source: Google: prohibited and restricted content policy

Appeal

Case-dependent

When it applies: An initial report is rejected and grounds remain.
What it needs: Additional evidence and a clearer policy case.
Source: Google: prohibited and restricted content policy

Legal route

Case-dependent

When it applies: A review is defamatory and causes serious harm.
What it needs: Legal advice through partner solicitors.
Source: Defamation Act 2013

How the work runs

Eligibility reviewWe test each URL against the relevant law and platform policy before anything is filed.
Evidence packWe build the submission: identity, context, dates, policy clauses and supporting documents.
Submission and follow-upRequests are filed, tracked and chased. Refusals are appealed where grounds exist.
FallbackWhere removal is refused or unavailable, we move the case to search repair.

Evidence you will need

Business Profile access
Customer or booking records
Screenshots with dates

What you receive

Review-by-review assessment
Reports and appeals filed
Reply drafts for genuine reviews
Pattern analysis for suspected attacks

What we cannot promise

Google decides. We cannot remove reviews that comply with its policies.

Legal boundary. Digital Repu coordinates removal casework and does not give legal advice. Where a legal route is needed, advice comes from regulated solicitors. See how we work with legal partners.

Frequently asked questions

How long does Google take?

Reports are often reviewed within days; appeals can take longer.

Can you remove a one-star review with no text?

Only if it breaks a policy, for example because it is fake engagement. A rating alone is not grounds.

Do I need to give you access to my profile?

Manager access speeds things up, but we can also guide you through each step.

What about reviews from former employees?

Reviews from employees or ex-employees about their employment may breach the conflict of interest policy.

Is my enquiry confidential?

Yes. You can make first contact without giving your name, we sign a non-disclosure agreement before you share case details, and case files are held in restricted, encrypted storage with access limited to your case team.

Prefer to start yourself?

Removal guide

How do I remove fake Google reviews?

Read the guide

Related services

Often combined with

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Start with a confidential conversation

Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.

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