Remove service

Resolve BBB complaints and address reviews that breach BBB standards

Report and remove Better Business Bureau content that breaks the platform's rules or the law, with evidence and follow-through.

The short answer

In the US, Better Business Bureau profiles rank for many business names and show complaints, reviews and a rating. Complaints generally cannot be deleted, but they can be answered and resolved on the record, and reviews that breach BBB standards can be raised with the local BBB. We help you respond properly, resolve what can be resolved and challenge what breaches the rules.

Who this is for

People targeted by harmful Better Business Bureau posts or accounts
Businesses facing false or abusive content on Better Business Bureau
Anyone impersonated or exposed by a fake account

Who it is not for

Suppressing genuine complaints instead of resolving them

Routes we use

Each route is assessed before anything is filed. Strength ratings are general indications; every case turns on its facts.

Complaint response and resolution

Strong route

When it applies: A customer complaint appears on your BBB profile.
What it needs: Your records and a clear, factual response.
Source: Better Business Bureau

Review dispute

Case-dependent

When it applies: A review appears to breach BBB standards, for example it is not from a genuine customer.
What it needs: Evidence and a clear explanation to the local BBB.
Source: Better Business Bureau

Profile accuracy

Strong route

When it applies: Business details on the profile are wrong.
What it needs: Evidence of the correct details.
Source: Better Business Bureau

How the work runs

Eligibility reviewWe test each URL against the relevant law and platform policy before anything is filed.
Evidence packWe build the submission: identity, context, dates, policy clauses and supporting documents.
Submission and follow-upRequests are filed, tracked and chased. Refusals are appealed where grounds exist.
FallbackWhere removal is refused or unavailable, we move the case to search repair.

Evidence you will need

Links to the posts, comments or accounts
Screenshots with dates
Your genuine account details
Any messages linked to the content

What you receive

Evidence captured with dates
Reports filed through the correct platform routes
Escalation where reports stall
Repost and new-account watch
Search clean-up once content is removed

What we cannot promise

Better Business Bureau decides what breaches its rules. We cannot remove content that complies with them.
Screenshots and copies can circulate after removal. We monitor and act on them where the same rules apply.

Legal boundary. Digital Repu coordinates removal casework and does not give legal advice. Where a legal route is needed, advice comes from regulated solicitors. See how we work with legal partners.

Frequently asked questions

Can a BBB complaint be removed?

Generally no. A well-handled, resolved complaint often reassures customers more than a blank profile.

Do we need to be BBB accredited?

No. Profiles exist whether or not a business is accredited, and you can respond either way.

Does this apply to UK businesses?

BBB operates in the US and Canada. It matters if you serve those markets.

Will the person who posted it know it was me?

Platform reports are generally not shared with the poster, but some routes, such as copyright notices, can be. We explain this before filing.

Can you remove it from Google as well?

Yes. Once content is removed from the platform, we request removal of the outdated result from search.

Is my enquiry confidential?

Yes. You can make first contact without giving your name, we sign a non-disclosure agreement before you share case details, and case files are held in restricted, encrypted storage with access limited to your case team.

Related services

Often combined with

Repair

Start with a confidential conversation

Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.

Book a confidential consultation Get your free Reputation Exposure Score