Complaint and gripe site posts about your business
Honest handling of complaint sites: removal where rules allow, response where they do not, and search repair.
Complaint sites and gripe forums often rank for business names. Some remove posts on request, by the author or after a court order; others refuse removal as a matter of policy. We tell you which is which, use the routes that exist, respond on the record where that helps, and build results that outrank what cannot be removed.
Who this is for
- Businesses with complaint site posts ranking for their name
- Firms facing posts from people who were never customers
- Businesses that resolved a complaint that remains online
Who it is not for
- Paying complaint sites to remove posts, which we never do
Routes we use
Each route is assessed before anything is filed. Strength ratings are general indications; every case turns on its facts.
Site policy request
Case-dependent- When it applies
- The post breaches the site's own terms.
- What it needs
- The post and the term breached.
Author request
Case-dependent- When it applies
- The complaint has been resolved with the author.
- What it needs
- Evidence of resolution; the author may be able to update or remove it.
Legal route
Case-dependent- When it applies
- The post is defamatory and seriously harmful.
- What it needs
- Legal advice through partner solicitors.
- Source
- Defamation Act 2013
Search repair
Moderate route- When it applies
- Removal is not available.
- What it needs
- A plan to outrank the post.
How the work runs
- Eligibility reviewWe test each URL against the relevant law and platform policy before anything is filed.
- Evidence packWe build the submission: identity, context, dates, policy clauses and supporting documents.
- Submission and follow-upRequests are filed, tracked and chased. Refusals are appealed where grounds exist.
- FallbackWhere removal is refused or unavailable, we move the case to search repair.
Evidence you will need
- Post links
- Customer records and resolution correspondence
What you receive
- Site-by-site assessment
- Requests and responses
- Repair plan
What we cannot promise
- Some complaint sites never remove posts. We tell you at the start.
- We will never pay a site for removal.
Frequently asked questions
Why won't some complaint sites remove posts?
Some operate a no-removal policy and rely on legal protections for user content, particularly in the US.
Should we post a response?
A calm, factual response can reassure readers. We draft it with you.
Can Google remove the result?
Only if it breaches Google's policies or the law. Otherwise search repair is the route.
Is it worth suing?
Rarely as a first step. Legal action can draw more attention to the post.
Is my enquiry confidential?
Yes. You can make first contact without giving your name, we sign a non-disclosure agreement before you share case details, and case files are held in restricted, encrypted storage with access limited to your case team.
Prefer to start yourself?
Removal guideWhen is a negative review defamatory in the UK?
Read the guideRelated services
Often combined with
Search Result Suppression
Build accurate, authoritative results that outrank damaging content that cannot be removed.
Learn more RemoveDefamation and Legal Removal Coordination
Evidence packs and coordination with solicitors when content is unlawful and voluntary routes fail.
Learn more RemoveAutocomplete and Related Search Remediation
Address harmful Google autocomplete suggestions and related searches attached to your name.
Learn moreStart with a confidential conversation
Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.