Confidentiality and security
People come to us at difficult moments. Discretion is part of the service, not an extra.
Before you instruct us
- First contact can be anonymous or through an adviser.
- We sign a mutual non-disclosure agreement before you share case details.
- Enquiry forms send data over encrypted connections and store it in access-restricted systems.
While we work
- Your case is handled by a named lead and a small team. Access is restricted to them.
- Case files are encrypted at rest and in transit.
- Staff are bound by confidentiality obligations.
- We never publish client names. Case studies are anonymised and used only with written consent.
After we finish
- We agree a retention period with you and delete case material when it ends.
- You can ask for a copy or deletion of your personal data at any time, subject to legal obligations.
Details of how we handle personal data are in our privacy policy.
Start with a confidential conversation
Tell us as much or as little as you like. We sign an NDA before you share case details, and we will tell you honestly whether we can help.